45-minute weekly sessions for 6 weeks

First Class Tuesday, October 3rd - 2:00 pm - 2:45 pm
$250 per person for PGAMA members/$500 for non-members

Learn How To:

• Evaluate the needs, emotions and wants of your customers

• Assess and improve your company’s commitment to a quality service experience

• Create standards for current and onboarding service representatives

• Differentiate your company by elevating your service to secure a place at the top

• Implement the processes necessary to develop a compassionate, helpful and

  sympathetic service experience

Who Can Benefit, and Why:

Customer Service & Sales Reps (inside and outside)

Learn techniques and insights on delivering exceptional customer service for your printing company end-to-end (in detail)! This training will provide you with the right tools and skills to provide high-quality customer service, which in turn overs several benefits, such as increased customer satisfaction, positive word of mouth, and higher customer retention rates.

Managers & Leadership Members
Improve the customer experience and raise the standards of quality service across

your entire printing operation.

Human Resources & In-House Educators

Learn the best qualities to look for when hiring a customer service representative.

Hiring the best candidate(s) will improve the customer experience and help raise

service standards.