Each workshop session will be presented by two instructors and will include:

1.  Training Manuals:  Each workshop has a specific training manual (50-60 pages) that will be provided for each attendee to refer to, refresh and reinforce the workshop long after the session is over. A handy quick reference handout will also be provided.

1.  Presentation and Review Questions:  Each workshop will cover 10 to 12 modules followed by 20 to 25 review questions per workshop. Case study illustrations will also be presented for discussion.

1.  Exam and Certificate of Completion:  The respective workshop questions will be issued as a PDF to the registrants prior to the respective workshop session presentation along with a bubble answer sheet. The bubble answer sheet must be completed, scanned, and emailed or faxed to the instructor for grading. A passing grade of 80% is required by the attendee to obtain a personalized Certificate of Completion via email. Those that pass all four workshop sessions will receive a personalized hardcopy Manager Training Certificate of Completion by mail.