Customer Service Representative

Website Linemark Printing

Commercial Printing

Linemark Printing is looking to hire an experienced Customer Service Representative to help support the business.


Provide reliable and thorough support to an assigned Account Executive or VP of Sales. Serve as a secondary point of contact for all clients and a primary point of contact for some (as directed by the Account Executive or VP of Sales). Confirm orders and keep information current. Create/maintain positive relationships with all customers and meet or exceed company standards.


-Communicates well with the public in a professional manner
-Self-starter who can work independently
-Experience in the Graphic Communications/Printing industry a plus
-Customer Service experience preferred
-Sales experience preferred
-Adept with using a computer and experience in the Microsoft Office suite of software, including Excel
-Experience with ERP and CRM systems preferred
-Ability to think quickly and solve problems
-Attention to detail is a must
-Ability and persistence to meeting all deadlines
Essential Responsibilities

-Providing outstanding customer service through both oral and written communications.
-Maintain existing customer relationships and work to create new customer relationships.
-Prepare and process quotes, orders, and sample requests.
-Communicate fully with internal and external customers and follow-up promptly with quotes, requests, orders, and other tasks.
-Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, including pricing, technical specifications, and meeting deadlines.
-When appropriate, advise customers on best strategies to achieve their desired outcomes.
-Other duties as assigned.

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